Questions and answers
Do you accept clients from any country?
Yes, we accept clients from any place in the world without exception.
How can I open an account with ALFINEX?
It's quite easy. To become our member, please follow this link, fill out the registration form and click the "CREATE ACCOUNT" button.
How many accounts can I register?
You can register as many accounts as you want. However, all accounts must have different usernames, passwords, and email addresses.
How can I access my account?
If you are a registered ALFINEX user, please follow this link, enter your username and password in the suitable fields and click the "LOGIN TO ACCOUNT" button. You'll be redirected to your account automatically.
How can I change my personal information in my account?
Log in to your account and click "PERSONAL SETTINGS" to go to the personal information page where you can change your data. Save the changes when all the necessary data is entered. However, you can't change your email address and payment wallets because this function is disabled for security reasons. To make such changes, you must contact us through the support form and provide your secret question/answer and new payment wallets/email address.
How can I protect my account from hacking?
We place great emphasis on the safety of our members, and you don't need to worry about account security. Each account has individual protection against hacking and password guessing: after 3 wrong login attempts your account will be locked. Unlocking is possible only through your email address. We recommend using "Security Settings" as additional protection for your account.
What should I do if I can't log in to my account because I forgot/lost my password?
Click the "Password Recovery" link, type your username or email, and you'll receive your account information by email.
My account was stolen. What should I do now?
At first please use the "Password Recovery" option, and then log in to your account and change your password immediately. If this won't be enough, please contact us via support form or by email and provide your account details in full with your secret question and answer. Please contact us only from the email address you have used for registration.
I sent a message to support service but didn't get any answer. What should I do?
All messages will be checked and answered within 48 hours of receipt. Please be patient while waiting for a response from our operator. Don't take any rash acts, we are able to manage any problem.
How can I make my first investment?
First of all, you need to register a new account, click the "Make a Deposit" button in the "Financial Operations" section, enter the amount, select the payment system and click "Confirm" button.
If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take 20 minutes or more.
If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take 20 minutes or more.
How long will my investments be active and bring me income?
We offer unlimited investment plans, which means you'll receive income all the time while the company is doing our business. You can use the profit calculator on the main page to calculate daily, weekly, monthly, and yearly profit.
How much investment can I make in a day or a month?
You can make as many investments as you want. We don't have such restrictions.
Do you charge any fee for providing your investment services?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
Can I get back my initial deposit?
No, your initial deposit is included in daily earnings and is not refundable.
When will the first daily earnings be added to my account?
The first daily earnings will be added within the following 25 hours after you've invested.
Can I make a direct deposit from my account balance?
Yes, you can reinvest the balance if the amount is greater than or equal to our minimum deposit: $50. To make a deposit from your account balance, simply login to your account, click the "MAKE A DEPOSIT" button and select "MAKE A DEPOSIT FROM THE ACCOUNT BALANCE". We offer more favorable investment conditions for our regular users. You can find out more on the investment offer page.
What payment methods can I use to fund my account?
We operate with cryptocurrencies Bitcoin, Ethereum, Litecoin and payment systems Perfect Money and Payeer. You can find out where to buy cryptocurrency on this page.
I want to invest in ALFINEX, but I don't have any e-currency account. What should I do?
You can open a free Bitcoin account here: www.blockchain.com
You can open a free Ethereum account here: www.blockchain.com
You can open a free Litecoin account here: www.litevault.net
You can open a free Perfect Money account here: www.perfectmoney.is
You can open a free Payeer account here: www.payeer.com
You can open a free Ethereum account here: www.blockchain.com
You can open a free Litecoin account here: www.litevault.net
You can open a free Perfect Money account here: www.perfectmoney.is
You can open a free Payeer account here: www.payeer.com
Do you accept deposits from Ethereum contract addresses?
We don't accept deposits from Ethereum contract addresses. If you send such payment, it won't be processed. You need to send ETH funds in traditional transactions. Don't use Wirex, Cryptopay or Coins.ph to send ETH funds to our Ethereum addresses, please use any of the recommended Ethereum wallets.
My deposit doesn't appear in the list of active deposits in my account. What should I do?
If you made a payment using Perfect Money or Payeer and it didn't appear in your account within 15 minutes, please contact our support team with the following data: username, payment method used and transaction batch number.
If you made a payment using Bitcoin, Ethereum, Litecoin, and your transaction have at least 6 confirmations, please provide the following data: username, transaction ID and time, amount in USD and BTC/ETH/LTC.
If you made a payment using Bitcoin, Ethereum, Litecoin, and your transaction have at least 6 confirmations, please provide the following data: username, transaction ID and time, amount in USD and BTC/ETH/LTC.
I haven't received my daily earnings. What should I do now?
Each deposit is processed separately. You receive earnings for each deposit 24 hours after investing. Please wait 25 hours and check your "Financial History". If your transaction won't be added, please contact us through support form or email and provide details of your deposit.
Is daily profit paid directly to my currency account?
No, profits are gathered on your account balance and you can withdraw or reinvest it anytime.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount is $50 for Bitcoin cryptocurrency, There is no maximum limit.
How often can I withdraw funds from my account balance?
You can withdraw money from your account balance at any time and from any device without restrictions. All withdrawals are processed instantly.
Do you charge a withdrawal fee?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
How can I withdraw funds?
Log in to your account using your username and password, click the "Withdraw Funds" button in the "Financial Operations" section, select the payment system, enter your amount and click the "Confirm" and "Withdraw" buttons.
After I make a withdrawal request, when will the funds be available in my e-currency account?
The system works in automatic mode, which means that you are paid immediately after creating the request. Sometimes there may be delays in processing payments up to 48 hours. Please remember that cryptocurrency withdrawals may not appear in your wallet instantly.
What rate do you use to convert USD in Bitcoin/Ethereum/Litecoin?
All cryptocurrency transactions are converted at a fixed rate of $10,000 per Bitcoin, $280 per Ethereum, $80 per Litecoin due to the high volatility of cryptocurrencies. This measure guarantees our clients a uniform daily profit and allows the company's managers to better plan and implement financial policies. At a fixed rate, it doesn't matter whether the price of cryptocurrency rises or falls. You'll receive the same amount of cryptocurrency that you should receive based on the deposit interest rate.
For example, if you invest 1 BTC in the plan "7% DAILY FOREVER", you'll receive exactly 0.07 BTC every day, and you'll not depend on the Bitcoin price.
For example, if you invest 1 BTC in the plan "7% DAILY FOREVER", you'll receive exactly 0.07 BTC every day, and you'll not depend on the Bitcoin price.
Can I invest through one payment method and withdraw to another?
No, you can withdraw money only through the payment method with which you invested.
For example, if you invest through Bitcoin, you can withdraw only through Bitcoin. Also, if you receive an affiliate commission through Ethereum, you can withdraw it in the same e-currency.
For example, if you invest through Bitcoin, you can withdraw only through Bitcoin. Also, if you receive an affiliate commission through Ethereum, you can withdraw it in the same e-currency.
How can I change my payment wallets?
You can't change your payment wallets because this function is disabled for security reasons. To make such changes, you must contact us through the support form and provide your secret question/answer and new payment wallets.
Do you offer an affiliate program? Can I promote ALFINEX?
Yes, we offer a flexible affiliate program for our clients. This is a great way to earn extra money. You can invite people to our investment platform and promote our site using banners, text ads, social networks, messengers and any other legitimate ways.
What commissions can I get from the affiliate program?
We offer a two-tier affiliate program that allows you to receive from 6% to 9% instant income from investments of your personally introduced referrals and 1% from investments made by people invited by your first-line referrals.
Do I need to have an active investment to participate in your affiliate program?
No, you don't need to have an active investment to participate.
When will the affiliate commission be added to my account balance?
Affiliate commission will be added to your balance immediately after your referral invests.
My referral made a deposit from the account balance? Will I get an affiliate commission?
Yes of course. We pay an affiliate commission for each deposit.
How do I know how much commission I've earned?
Log in to your personal account and check the "AFFILIATE PROGRAM" section.
What can I do with the affiliate commission?
You can withdraw it as a regular profit or make a deposit from your account balance in case you have enough funds to do so. We offer more favorable investment conditions for our regular users. You can find out more on the investment offer page.
I registered under the wrong upline/without upline. What should I do now?
If someone has referred you to our site, make sure that they provide you with their referral link, which should look like this: https://ALFINEX/?ref=username. This is the only way to become a referral of your upline. If you register without this link then your upline will be empty.
When you register, you can check your upline by going to your 'back office' and check the "AFFILIATE PROGRAM" section. If an error does occur and you didn't register under the right upline, you can send a request to our support team. Please note we cannot add an upline to your account or change it after you have made the first investment.
When you register, you can check your upline by going to your 'back office' and check the "AFFILIATE PROGRAM" section. If an error does occur and you didn't register under the right upline, you can send a request to our support team. Please note we cannot add an upline to your account or change it after you have made the first investment.
Official legal company
ALFINEX is officially a New Zealand registered company.
Our office address
Ross Christoffersen, Flat 204 Stratis, 83 Halsey Street, Auckland Central, Auckland, 1010 , New Zealand
